Privacy policy

1. Information we collect

We collect information that you provide to us directly when you:

• Make a donation through our platform
• Contact us via WhatsApp or email
• Interact with our website
• Take part in our programs or events

This information may include:

• Full name
• Email address
• Phone number
• Donation details (amount, date, payment method)
• Address (if provided for tax receipts)

2. How we use the information

We use the information collected to:

• Process and record your donations
• Send donation confirmations and receipts
• Communicate with you about our programs and activities
• Comply with legal and tax obligations
• Improve our services and programs
• Respond to your questions and requests

3. Sharing information

We do not sell, rent or share your personal information with third parties, except:

• Service providers that help us run our organization (such as payment processors)
• GoFundMe: donations made through our GoFundMe campaign are processed by GoFundMe under its own terms and privacy policy. On this site we only display the campaign’s total amount and number of donations
• Meta (Facebook/Instagram): we use the Meta Pixel and the Meta Conversions API to measure visits and donations from our campaigns. Technical browsing data is shared (cookies, IP address, browser) and, when you donate, the amount and your email address irreversibly encrypted (hashed). You can limit this use from the ad settings in your Meta account or by blocking third-party cookies in your browser
• YouTube: our campaign video only loads YouTube’s player (in privacy-enhanced mode) when you choose to play it
• To comply with applicable laws and regulations
• When you give us your explicit consent

4. Data security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction.

5. Your rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request the deletion of your personal data
• Object to the processing of your personal data
• Withdraw your consent at any time

6. Data retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, comply with our legal obligations and resolve disputes.

7. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by publishing the new policy on this page with a revised “Last updated” date.